For the room
Sales Call Bingo
Put a role-play or a recorded call on. Everyone gets a different card. Tap a square when you hear it said. First line wins, and then we talk about why we all say these things.
BINGO.
Card . Same link, same card; new card, new link.
What it's actually for
Filler phrases are the sound of a seller not listening: the mouth keeps going while the brain catches up. Bingo makes the room hear them. After one round, nobody says "does that make sense?" again without wincing, which is the whole point. Seventy-five phrases in the pool, twenty-four on each card, and the middle square is free because I'm not a monster.
Trainer's tip: play it against a recording of your own team's calls. Then play it against yourself.